Refund & Return Policy

Thank you for shopping at Whizzy World. We are committed to providing a hassle-free online shopping experience. If you are not fully satisfied with your purchase, we are here to help.

1. Return & Exchange Policy

You may return or exchange products under the following conditions:

• Instant Return: You may return the product at the time of delivery if the item is wrong, damaged, defective, not as described, size mismatch, or quality issue.

• Return After Delivery: You must notify us within 24 hours of receiving the product. Return or exchange will be accepted within 7 days of delivery provided the product is unused, in original packaging, and in original condition.

Resolution Time:
• Inside Dhaka: Issue resolved within 5 working days after receiving returned item.
• Outside Dhaka: Issue resolved within 10 working days after receiving returned item.

2. Refund Policy

Refunds are issued in the following cases:
• If replacement is not available
• If a different product was delivered
• If the order is canceled before shipment
• If you do not wish to receive a replacement

Refunds will be processed after evaluation of the returned product. Replacement is subject to stock availability. If out of stock, full refund will be issued.

Please note: Delivery charges and Cash on Delivery (COD) convenience charges are non-refundable.

3. Refund Processing Time

• Credit/Debit Card or Bank Payment: 7–10 working days (may vary depending on bank processing time).
• bKash/Nagad/Rocket: Refund will be processed to your selected account within 2–3 working days.
• Double online payment due to technical error will be refunded after verification.

If you do not receive refund within 10 working days, please contact us for investigation.

4. Shipping Charges for Returns

• If Whizzy World is responsible for the issue (wrong, defective, damaged item), we will bear all return and delivery charges.
• If the customer changes their mind or refuses delivery for personal reasons, the customer must bear delivery and return charges.

5. How to Request a Return or Refund

To request a return or refund:
• Provide your Order ID and detailed reason for return.
• Contact us via:
Phone: 01912547105

Email: whizzyworldbd@gmail.com

Facebook Messenger: Whizzy World 
Our support team will confirm your request and guide you through the process.